VR7 Terms and Conditions – Complete Platform Usage Guide

Welcome to vr7, an online entertainment platform operated by VR7 Group. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and vr7 regarding your use of all services, games, features, content, and functions available on the vr7.bar website and our official mobile app ("Platform").

By registering an account, accessing, or using any part of the vr7 Platform, you expressly confirm that you have read, understood, and agreed to be bound by all provisions of these Terms. If you do not agree with any part of these Terms, you are not permitted to register or use the vr7 Platform.

To register and use vr7's services, you must meet the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration and throughout the period of platform use.
• Is an individual registering under their own name — registration on behalf of another person is strictly prohibited.
• Not included on any prohibition or restriction list issued by any relevant authority.
• Has full legal capacity to enter into this binding agreement.
• Hold only one active account at any time — owning multiple accounts is a serious breach of terms.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Required information includes your full name, date of birth, active phone number, and a valid email address. You are solely responsible for keeping this information current should any changes occur.

The Know Your Customer (KYC) process is mandatory for all members before the first withdrawal is processed. Documents required for KYC include:

• Malaysian Identity Card (MyKad) — clear front and back images.
• A recent selfie holding your identification document for biometric verification.
• Proof of bank account ownership — a bank statement or account screenshot showing the account name and number.

The KYC process is typically completed in under 10 minutes through vr7's automated verification system. In certain cases, manual review may take up to 24 hours on business days.

Vr7 supports a wide range of deposit and withdrawal methods commonly used in Malaysia. All financial transactions are processed through secure channels protected by bank-grade SSL encryption. Available payment methods include major Malaysian online banking, e-wallets, and direct bank transfers.

• Minimum deposit: RM 20 for most payment methods.
• Minimum withdrawal: RM 50 per withdrawal request.
• Withdrawal processing time: 15 minutes to 2 hours for local bank methods.
• No transaction fees are charged by vr7 for standard deposits or withdrawals.
• Bank account name must match the registered member's name — withdrawals to third-party accounts are not permitted.

Vr7 reserves the right to place a hold on withdrawal processing for security review or compliance purposes. In such cases, our team will contact you within 24 hours for additional verification.

Vr7 offers a wide range of bonuses and promotions to new and existing members. Each promotion has its own terms stated specifically on the relevant promotions page. General terms applicable to all vr7 bonuses are as follows:

• Every bonus has a rollover requirement that must be met before a withdrawal is permitted.
• The welcome bonus may only be claimed once by each eligible new member.
• Using multiple accounts to claim the same bonus is prohibited and will result in the suspension of all associated accounts.
• vr7 reserves the right to void any bonus if fraud or abuse is suspected.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Bonus validity periods are stated in each promotional offer — expired bonuses will be forfeited automatically.

All games available on the vr7 platform are operated in accordance with rules set by licensed game providers and audited by independent third-party bodies. The use of certified Random Number Generators (RNG) ensures that every game outcome is fully random and fair.

The following conduct is strictly prohibited and may result in immediate account suspension or termination:

• Use of any software, bots, automated scripts, or third-party tools to gain an unfair advantage.
• Collusion between players to manipulate game outcomes or deceive the system.
• Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Any form of money laundering or use of illegally obtained funds through the platform.

Game results displayed on the platform are final and binding. Any disputes regarding game results must be submitted to the vr7 support team within 72 hours of the incident, with sufficient written evidence.

Vr7 reserves the right to suspend, restrict, or terminate any member account without prior notice if there is evidence or reasonable grounds to believe that:

• The member has violated any provision of these Terms and Conditions.
• Information provided during registration or KYC is false, inaccurate, or misleading.
• Account activity shows signs of fraud, money laundering, or harmful behaviour.
• The account is owned or accessed by an individual under the age of 18.

Members may also request voluntary closure of their account at any time by contacting the vr7 support team. Prior to closure, all valid balances will be processed for withdrawal subject to the relevant conditions.

Vr7 takes the privacy and security of member personal data seriously. All information collected during registration and platform use is processed in accordance with Malaysia's Personal Data Protection Act (PDPA) and vr7's privacy policy, available for review on our website.

Members' personal information is used solely for the following purposes:

• Identity verification and member account management.
• Processing of financial transactions and account-related communications.
• Fraud activity detection and compliance with legal requirements.
• Service improvement and user experience enhancement on an aggregated and anonymized basis.

Vr7 is committed to promoting a healthy and responsible gaming culture. We provide a comprehensive set of tools to help members manage their gaming activity:

• Daily, weekly, and monthly deposit limits that can be self-configured in your account settings.
• Loss limits to cap the amount that can be wagered within a set period.
• Betting limits per gaming session.
• Temporary self-exclusion options ranging from 24 hours to 6 months.
• Permanent account suspension for members requiring long-term support.

If you feel that your gaming activity is beginning to have a negative impact on your personal or financial life, we strongly encourage you to use the tools provided or contact the vr7 support team for guidance.

Vr7 and its affiliates shall not be liable for any loss or damage arising from use of the platform, including but not limited to financial losses from betting activity, service interruptions, or technical errors beyond our reasonable control.

Vr7 makes no guarantees or warranties that the platform will always be available without interruption, free from errors, or suitable for any particular purpose. Services are provided on an "as-is" basis in accordance with current industry standards.

Vr7 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without requiring prior member consent, subject to the notice requirements stated below.

• Material changes will be communicated to members via registered email at least 7 days before taking effect.
• In-platform notifications will be displayed upon login for changes that require immediate attention.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

It is the member's responsibility to review these Terms and Conditions from time to time. The "Last Updated" date at the top of this document indicates the current version in effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of vr7's services, our support team is available to assist you every day, around the clock.

• Live Chat: Available 24/7 directly on the platform — response in under 3 minutes.
• Email: [email protected] — response within 4 hours on business days.
• Telegram: The official vr7 support channel for quick inquiries.